Refund & Cancellation Policy

Kessly Transfers and Kessly Activities aim to provide reliable, professional and enjoyable services. This policy explains the cancellation, amendment and refund conditions applicable to bookings made through our website.

Unless a different cancellation condition is clearly stated at the time of booking, the following policy applies:

• More than 24 hours before service: 100% refund.
• 12–24 hours before service: 50% refund.
• Less than 12 hours before service: No refund.
• No-show: No refund.

Cancellation requests must be submitted through the official booking channel and include the booking reference.

For airport transfers and private transportation:

• Customers must provide accurate pickup, flight and destination details.
• Flight delays should be communicated as soon as possible.
• Waiting time and any additional charges will follow the conditions stated in the booking confirmation.
• If the customer cannot be located after the agreed waiting period, the booking may be treated as a no-show.

For tours, boat trips, excursions and other activities:

• Customers must arrive at the agreed meeting point on time.
• Certain activities may depend on weather, sea conditions, safety requirements and supplier availability.
• Special supplier cancellation conditions must be communicated before payment.
• Customers must follow the instructions of guides, boat operators and activity providers.

If Kessly cancels a confirmed service and cannot offer an acceptable alternative, the customer will receive a full refund for the affected service.

Where weather, sea conditions or other safety concerns make an activity unsafe, Kessly may reschedule the activity or offer a refund for the affected service.

Date, time, pickup location and passenger changes are subject to availability. Additional charges may apply where the change affects the service cost.

Approved refunds will be returned through the original payment method wherever possible. Processing may take approximately 7–14 business days, depending on the payment provider and customer's bank.

Where a booking has a different cancellation or refund condition, that condition must be clearly displayed before the customer completes payment.

For cancellation or refund requests, customers should use the official contact details displayed on the Kessly website.

Website: https://www.kesslytransfers.com